Joker Win Player Support

Virtual club Joker WIN is the leader in the gambling market of Ukraine. Our mission is to enable our customers to have a quality and responsible vacation. Therefore, the technical support service is happy to help with any user questions 24/7.

Help Desk Features

The specialists of the online resource are ready to solve any problem related to the operation of the site. Users can seek help and advice on many issues:
  • How do I register an account?
  • What payment systems are available?
  • Where can I activate the bonus?
  • What is the minimum deposit amount?
  • How do I download or update the Joker Win app?
  • What documents are needed to identify a client?
  • What should I do if I have problems with verification?
  • I can't log into my account, what should I do?
These and other questions can be solved with the help of the support service. However, experts will not help with the answers to the questions “How to win?” or “Which slot is the most giving?”. In an online casino, everything is decided by a random number generator, and our employees are unable to increase the chances of winning.

How can I contact Joker WIN casino technical support?

There are several methods to choose from for players to contact the customer service:
  1. Online chat on the official website. This is the most efficient method. Specialists are available around the clock and quickly respond to user requests.
  2. Email. Visitors to the Joker WIN online club can send an email to The answer comes a little longer than in the chat. However, this method is convenient if you need to attach files, screenshots.

How long does it take to receive a response from technical support

The Joker WIN online casino customer support service processes user requests around the clock. The response time depends on the total workload of specialists. As a rule, you don’t have to wait long for an answer in an online chat. Operators respond within 1-2 minutes. In some cases, when you have to process a large number of requests, the waiting time can be increased. Emails are answered within a few hours. No response means that the user's request is in the queue. No need to resend the letter: operators will respond as soon as possible. If you need an answer sooner, write to the chat on the site.


1) Can't withdraw money for a long time, what can I do?

Withdrawals may take up to 7 business days. This time is required by the payment system and the online casino for all necessary checks. If more than 7 days have passed and the money has not been credited to your account, contact Joker WIN technical support.

2) I can't log into my account, what should I do?

You can use the password recovery function or contact technical support specialists. No need to register again: multi-accounting on the Joker WIN website is prohibited. In this case, there is a risk of blocking both accounts.

3) What should I do if the site does not load?

Check your internet connection speed. In most cases, the site and emulators take a long time to load for this very reason. Try accessing the site in a different browser or check for updates. If none of the above methods helped, write to us in the chat, and we will try to help with solving the problem.